tag:blogger.com,1999:blog-600802170849928872.post5339260437238540371..comments2023-10-29T15:18:25.355+08:00Comments on de minimis: An outlandish banking merger idea - a commentde minimishttp://www.blogger.com/profile/06478671079348612565noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-600802170849928872.post-10094013432084719642018-12-19T09:28:17.602+08:002018-12-19T09:28:17.602+08:00Big-Banging The Big Banks
One of Malaysia's b...Big-Banging The Big Banks<br /><br />One of Malaysia's big problems is that its leaders have dull wits. Once something appears to work, they don't pay any attention to sustaining success by constant monitoring of what has changed which requires tweaking, re-engineering and restructuring. Swimming in some past success, they become lazy and start to exercise malignant neglect by keeping status quo.<br /><br />When local banks were persuaded to merge, it was as a a local solution to counteract the muscles of big foreign banks given license. In the process of doing so, the local banks started to assume the metallic efficiency of foreign banks but at the sacrifice of customary person-to-person practices which take fuller cognizance of local needs and conditions inasmuch individual limitations towards optimal decision-making. <br /><br />The impersonal efficiency inside the bank ends up not translating into new personal efficiency by the very customers upon whom the bank depends but on whom the bank sends on a merry-go-round maze when the customer wants fast and accurate answers to make informed decisions or overcome the time-dependent hurdle of bureaucratic bottlenecks not of his making.<br /><br />What was before thinking of the customer first for mutual long-term growth became thinking of the bank itself first on the primacy of short-term stock-price performance based on cost-containment by limiting time-and-effort interactions with customers. <br /><br />Yet banks continue to issue glossy marketing brochures whose only objective is to get customers to sign up at the door in order to enjoy death by a thousand cuts once in the room.<br /><br />Today this lacuna has widened at precisely the time when depressed international trade, weakening local currency, and increasing costs of production are posing life-threatening challenges to our SMEs. <br /><br />Dare one hope the banking associations and oversight bodies in the industry will take initiative to remediate the situation? Unlikely - since it is all a syndicate.<br /><br />But if small customers don't get all necessary help to grow, how can they get to be big enough to meet the new criteria of banking privileges customized only for the big customers that banks nowadays only like to do business with? It's not like the small customers are asking a lot - just try to see things from their points of view for once, and do the right things for them.<br /><br />wallahttps://www.blogger.com/profile/17580252352785040456noreply@blogger.com